How can we help?
Order stuck, payment issue, or need a new download link? Our team replies within 1–2 business days.
Order emails come from orders@dearlygifted.com — replies reach us too.
Email support
Best for order issues, refunds, and delivery questions.
Send emailTrack your order
Check status with your order number — no email needed.
Track orderRefunds & guarantee
30-day satisfaction guarantee on delivered songs.
Read policyCommon questions
Delivery timing
Standard orders arrive within 24 hours. Rush add-on delivers in 2 hours. You’ll get an email with your download link when ready.
Download link expired
Links stay active for 7 days after delivery. Email us your order number and we’ll send a fresh link.
Payment help
India: Razorpay (UPI, cards, net banking). International: Stripe. We never store card numbers or UPI PINs.
Privacy requests
Email with subject line “Privacy Request”. We respond within 30 days per our Privacy Policy.
Before you email us
Including these details helps us fix things faster:
- ✓Your order number (if you have one)
- ✓The email address used at checkout
- ✓A short description of what went wrong
- ✓Screenshots if checkout or payment failed
Policies
Refunds, delivery terms, and how we handle your data are all documented clearly.
Still stuck? We're happy to help.
Contact support